Terms&Conditions

I WEBSITE TERMS OF USE

  1. WEBSITE TERMS AND CONDITIONS OF USE

    1. This document sets out the terms and conditions (the “Terms”) of IVXIV BUSHINDABA (Pty) Ltd trading as IVIXIV BUSHINDABA (“IVXIVBUSHINDABA”) pertaining to the access and use of the information, products, services and functions provided on www.ivxivbushindaba.com (the “Website”).
    2. Should any person that accesses the Website (“you” or the “user”) disagree with any of the Terms, you must refrain from accessing the Website and/or purchasing any goods and/or using any services.
    3. If you are under the age of 18 (eighteen), you must obtain your parents’ or legal guardians’ advance authorisation, permission and consent to be bound by these Terms before purchasing any goods and/or using any services.
    4. IVXIVBUSHINDABA reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be made available on the Website. Each time a user accesses the Website and/or uses the services, the user shall be deemed to have consented, by such access and/or use, to the Terms, as amended and/or replaced by IVXIVBUSHINDABA from time to time. If you are not satisfied with the amended Terms, you should refrain from using the Website.
    5. IVXIVBUSHINDABA will give prior notice where collected personal information and the purpose for which IVXIVBUSHINDABA collected that information is affected by the intended amendment.
    6. Please contact IVXIVBUSHINDABA should you require clarity on any Terms. Please note that calls to IVXIVBUSHINDABA are charged at national rates and may be monitored for training, security and quality assurance purposes.

  2. CONTENT OF THE WEBSITE

    1. IVXIVBUSHINDABA reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Website and any information or content on the Website.
    2. IVXIVBUSHINDABA reserves the right to change and amend the products, prices and rates quoted on this Website from time to time and without notice.
    3. IVXIVBUSHINDABA may use the services of third parties to provide information on the Website. IVXIVBUSHINDABA has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided “as is” and that IVXIVBUSHINDABA and its online partners shall not be liable for any losses or damages that may arise from the user’s reliance on it, howsoever these may arise.
    4. IVXIVBUSHINDABA makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website, including without limitation:
      1. IVXIVBUSHINDABA does not warrant that the Website or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. IVXIVBUSHINDABA expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy;
      2. whilst IVXIVBUSHINDABA has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user’s system; and
      3. IVXIVBUSHINDABA disclaims any responsibility for the verification of any claims. Information published on this Website may be done so in the format in which IVXIVBUSHINDABA receives it and statements from external parties are accepted as fact.

  3. LINKED THIRD PARTY WEBSITES AND THIRD PARTY CONTENT

    1. IVXIVBUSHINDABA may provide links to third party websites on the Website. These links are provided to the user for convenience purposes only and IVXIVBUSHINDABA does not endorse, nor does the inclusion of any link imply IVXIVBUSHINDABA’s endorsement of, such websites, their owners, licensees or administrators or such websites’ content or security practices and operations.
    2. While IVXIVBUSHINDABA tries to provide links only to reputable websites or online partners, IVXIVBUSHINDABA cannot accept responsibility or liability for the information provided on other websites. Linked websites or pages are not under, nor subject to, the control of IVXIVBUSHINDABA. IVXIVBUSHINDABA is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites on the Website.
    3. You agree that IVXIVBUSHINDABA shall not be held liable, directly or indirectly, in any way for the content, the use or inability to use or access any linked website or any link/s contained in a linked website, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites on the Website. Any dealings that you may have with any linked websites, including advertisers, found on the Website, are solely between you and the third party website.

  4. USAGE RESTRICTIONS

      The user hereby agrees that it shall not itself, nor through a third party:

    1. copy (other than for backup, archival or disaster recovery purposes), reproduce, translate, adapt, vary, modify, lease, licence, sub-licence, encumber or in any other way deal with any part of the Website for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;
    2. decompile, disassemble or reverse engineer any portion of the Website;
    3. write and/or develop any derivative of the Website or any other software program based on the Website;
    4. modify or enhance the Website. In the event of a user effecting any modifications or enhancements to the Website in breach of this clause, such modifications and enhancements shall be the property of IVXIVBUSHINDABA;
    5. without IVXIVBUSHINDABA’s prior written consent, provide, disclose, divulge or make available to or permit the use of or give access to the Website by persons other than the user;
    6. remove any identification, trademark, copyright or other notices from the Website;
    7. post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind; and/or
    8. notwithstanding anything contained to the contrary in these Terms, use the Website for any purpose other than personal, non-commercial and information purposes.

  5. SECURITY

    1. In order to ensure the security and reliable operation of the services to all IVXIVBUSHINDABA’s users, IVXIVBUSHINDABA hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back-office applications.
    2. You may not utilise the Website in any manner which may compromise the security of IVXIVBUSHINDABA’s networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should IVXIVBUSHINDABA suffer any damage or loss, civil damages shall be claimed by IVXIVBUSHINDABA against the user.
    3. Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by IVXIVBUSHINDABA and its affiliates, agents and/or partners.

  6. INTELLECTUAL PROPERTY RIGHTS

    1. For the purpose of this clause 6, the following words shall have the following meanings ascribed to them:
      1. “Intellectual property rights” means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by IVXIVBUSHINDABA, now or in the future, including without limitation, IVXIVBUSHINDABA’s rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.
    2. All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website (“proprietary material”), are the property of, or are licensed to, IVXIVBUSHINDABA and as such are protected from infringement by local and international legislation and treaties.
    3. By submitting reviews, comments and/or any other content (other than your personal information) to IVXIVBUSHINDABA for posting on the Website, you automatically grant IVXIVBUSHINDABA and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sub-license, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.
    4. All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Website is granted to you.
    5. Except with IVXIVBUSHINDABA’s express written permission, no proprietary material from this Website may be copied or retransmitted.
    6. Irrespective of the existence of copyright, the user acknowledges that IVXIVBUSHINDABA is the proprietor of all material on the Website (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.
    7. IVXIVBUSHINDABA authorises you only to view, copy, temporarily download to a local drive and to print the content of this Website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non-commercial purposes.

  7. RISK, LIMITATION OF LIABILITY AND INDEMNITY

    1. The user’s use of this Website and the information contained on the Website is entirely at the user’s own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.
    2. The transmission of information via the internet, including without limitation e-mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall IVXIVBUSHINDABA be liable for any loss, harm, or damage suffered by the user as a result thereof. IVXIVBUSHINDABA reserves the right to request independent verification of any information transmitted via e-mail and the user consents to such verification should IVXIVBUSHINDABA deem it necessary.
    3. To the extent permissible by law:
      1. Neither IVXIVBUSHINDABA, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the Website or any functionality thereof, or the information contained on the website, or of any linked website, even if IVXIVBUSHINDABA knows or should reasonably have known or is expressly advised thereof.
      2. The liability of IVXIVBUSHINDABA for faulty execution of the Website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the Website shall be limited to IVXIVBUSHINDABA rectifying the malfunction, within a reasonable time and free of charge, provided that IVXIVBUSHINDABA is notified immediately of the damage or faulty execution of the Website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the Website without the prior written approval of IVXIVBUSHINDABA. However, in no event shall IVXIVBUSHINDABA be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the Website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
      3. You hereby unconditionally and irrevocably indemnify IVXIVBUSHINDABA and agree to hold IVXIVBUSHINDABA free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by IVXIVBUSHINDABA or instituted against IVXIVBUSHINDABA as a direct or indirect result of:
        1. your use of the Website;
        2. software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of IVXIVBUSHINDABA;
        3. your failure to comply with any of the terms or any other requirements which IVXIVBUSHINDABA may impose from time to time;
        4. the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or
        5. any unavailability of, or interruption in, the service which is beyond the control of IVXIVBUSHINDABA.
    4. IVXIVBUSHINDABA makes no warranty or representation as to the availability, accuracy or completeness of the content of the Website. You expressly waive and renounce all your rights of whatever nature that you may have against IVXIVBUSHINDABA for any loss suffered by you, as a result of information supplied by IVXIVBUSHINDABA being incorrect, incomplete or inaccurate.

  8. BREACH OR CANCELLATION BY IVXIVBUSHINDABA

      1. IVXIVBUSHINDABA is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Website and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to IVXIVBUSHINDABA’s right to claim damages, should any user:
        1. breach any of these Terms;
        2. in the sole discretion of IVXIVBUSHINDABA, use the Website in an unauthorised manner; or
        3. infringe any statute, regulation, ordinance or law.

    Breach of these Terms entitles IVXIVBUSHINDABA to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to IVXIVBUSHINDABA on an attorney and own client scale.

  9. COMPLIANCE WITH SECTION 43(1) OF ECT ACT

    1. In compliance with section 43(1) of ECTA, the following details of the IVXIVBUSHINDABA are recorded:
      1. Full name: IVXIV Bushindaba (Pty) Ltd
      2. Registration number: 2019/451574/07
      3. Physical address: Wedgewood Golf and Country Estate, 461 Cape Ash Road, Greenbushes, Port Elizabeth, 6390
      4. Telephone number: 0632961255­­
      5. Website address: www.ivxivbushindaba.com
      6. E-mail address: info@ivxivbushindaba.com
      7. Names of office bearers: Troy Zunckel
      8. Registered at: CIPC, South Africa

  10. COMPLIANCE WITH LAWS

    1. You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use of and access to this Website.

  11. NOTICES AND DOMICILE

    1. Except as explicitly stated otherwise, any notices shall be given by email to info@ivxivbushindaba.com (in the case of IVXIVBUSHINDABA) or to the e-mail address you have provided to IVXIVBUSHINDABA (in your case), or such other address that has been specified. Notice shall be deemed given 48 (forty eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, IVXIVBUSHINDABA may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to IVXIVBUSHINDABA. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.
    2. This Website is governed by the laws of South Africa and IVXIVBUSHINDABA chooses as its domicilium citandi et executandi for all purposes under these Terms and/or this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the address/es set out in paragraph 11 above.

  12. GENERAL PROVISIONS

    1. These Terms shall be governed in all respects by the laws of the Republic of South Africa as such laws are applied to agreements entered into and to be performed within South Africa.
    2. All payments, whether by IVXIVBUSHINDABA or user, shall be made in South African Rands (“ZAR”).
    3. This Website is controlled, operated and administered by IVXIVBUSHINDABA from its office/s within the Republic of South Africa. IVXIVBUSHINDABA makes no representation that the content of the Website is appropriate or available for use outside of South Africa. Access to the Website from territories or countries where the content of the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If the user accesses this Website from locations outside of South Africa, that user is responsible for compliance with all local laws.
    4. IVXIVBUSHINDABA does not guarantee continuous, uninterrupted or secure access to IVXIVBUSHINDABA services, as operation of IVXIVBUSHINDABA’s Website may be interfered with as a result of a number of factors which are outside of IVXIVBUSHINDABA’s control.
    5. If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these Terms and the remaining provisions shall be enforced to the full extent of the law.
    6. IVXIVBUSHINDABA’s failure to act with respect to a breach by you or others does not constitute a waiver of IVXIVBUSHINDABA’s right to act with respect to subsequent or similar breaches.
    7. You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of IVXIVBUSHINDABA.
    8. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.
    9. The head notes to the paragraphs to these Terms are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.
    10. Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.
    11. These Terms set forth the entire understanding and agreement between IVXIVBUSHINDABA and you with respect to the subject matter hereof.

  13. RESPONSIBILITY

    Subject to these Terms, IVXIVBUSHINDABA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this Website, customer service and support, dispute resolution and delivery of goods.

II PRODUCTS, PAYMENT, DELIVERY AND RETURNS POLICY

  1. PRODUCTS

    IVXIVBUSHINDABA operates in the e-commerce industry and sells outdoor and active clothing and apparel and select 4×4 gear, vehicle accessories and equipment.

  2. PAYMENT OPTIONS AND CARD DETAILS

    1. Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the IVXIVBUSHINDABA’s bank account, the details of which will be provided on request.
    2. Card transactions will be acquired for IVXIVBUSHINDABA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the Website. Users may go to www.paygate.co.za to view their security certificate and security policy.
    3. Customers’ details will be stored by IVXIVBUSHINDABA separately from card details which are entered by you, the user, on DPO PayGate’s secure site.
    4. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
    5. For payments made by way of electronic funds transfer (EFT), IVXIVBUSHINDABA will render a pro forma invoice upon you placing an order, which invoice will include banking details for EFT payment. Orders will be cancelled if payment is not received within 7 (seven) days of invoice. Use the reference as provided on the invoice for EFT payment.

  3. DELIVERY AND EXPORTS

    Delivery
    1. Unless otherwise stated in the product description, orders will be processed within 5 to 7 (five to seven) business days (weekends and public holidays excluded) of confirmation of receipt of payment with delivery by courier to follow. Deliveries may be delayed for various reasons including, without limitation, force majeure, logistics and the like and you agree that IVXIVBUSHINDABA shall incur no liability as a result of any delay. Delivery will be charged at a flat fee per parcel under 5kg (five kilograms).
    2. You will be notified, by way of email, upon order placement, confirmation of receipt of payment, processing and packaging and despatch of delivery by courier.
    Exports
    1. IVXIVBUSHINDABA does not currently ship outside of South Africa.

  4. RETURNS

    Introduction
    1. We believe that IVXIVBUSHINDABA goods comply with the provisions of section 55 of the Consumer Protection Act (section 55(2) extract below) –
    2. Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that—
      1. are reasonably suitable for the purposes for which they are generally intended;
      2. are of good quality, in good working order and free of any defects;
      3. will be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and
      4. comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of 1993), or any other public regulation.
    3. Please note that IVXIVBUSHINDABA does not permit goods purchased to be returned should the consumer have a change of mind. Goods may only be returned if said goods fail to meet the standards required under the said section 55.

    4. Unsafe or defective Goods

      Unsafe of defective goods may be returned within 6 (six) months from date of purchase for refund, repair or exchange, at discretion of Bushindaba. Also see “Repaired Goods” below.

    5. Rejection of Goods upon delivery

      As you, the consumer, did not have an opportunity to inspect the goods, the goods may be rejected upon delivery thereof if the type, nature and quality of the goods are not as described or reasonably contemplated in consideration of the description and/or depictions thereof and, in which case, IVXIVBUSHINDABA shall be liable for the reasonable costs of return.

    6. Repaired Goods

      Repaired goods hold a warranty for a period of 3 (three) months following the date of repair. Repaired goods qualifying for further return shall be refunded or replaced at IVXIVBUSHINDABA’s discretion.

  5. REFUNDS

    1. IVXIVBUSHINDABA Refund Policy

      Please select your goods carefully. IVXIVBUSHINDABA does not give refunds if you simply change your mind or make the wrong decision. You can choose between a refund, exchange or your money back where goods are faulty, wrongly described, different from the sample indicated or do not perform as they are intended, as described in the balance of our Terms. Please retain your receipt as proof of purchase. In instances where IVXIVBUSHINDABA permits a refund, a 5% (five percent) administration fee shall be levied. Goods must be returned within 7 (seven) days of receipt of delivery and in their original packaging to enable restocking of such goods.

    2. Cancellations by IVXIVBUSHINDABA

      The sale and supply of all goods is subject to availability. IVXIVBUSHINDABA reserves the right to cancel any order in the event of any product being unavailable and/or unreasonably delayed and will effect a refund within 30 (thirty) days of cancellation.

    3. No Refunds in the following instances
      1. No refunds will be given in the circumstances set out below and, should the consumer return the goods to IVXIVBUSHINDABA regardless, the cost of doing so will be for the account of the consumer and, in the event of the consumer requiring return of the said goods, the consumer will be required to pay for the cost of return upfront. Goods so returned will only be retained for a period of 3 (three) months and may then be sold to defray costs of IVXIVBUSHINDABA.
        1. Where -the goods have been damaged, due to negligence;
        2. the goods have been disassembled, physically altered, permanently installed or combined with other goods or property;
        3. legislation prohibits such returns for public health reasons, such as the return of under-garments and medicines; and
        4. In respect of repairs:the consumer did not adhere to the manufacturer instructions; or
        5. did not keep proof of repair.

  6. DISCLAIMER & WAIVER

    1. Note that certain products require assembly and installation
    2. You may be required to remove and/or replace existing components on your vehicle.
    3. Your vehicle’s warranty may be voided or partially negatively impacted by the addition and/or removal of factory-fitted and/or after-market components.
    4. If executed incorrectly, you may damage your vehicle.
    5. The assembly and installation guide must be strictly adhered to with careful attention to be paid to all instructions.
    6. The instructions must be followed sequentially.
    7. Certain tools, whether powered or manual, may have to be used during installation.  Be sure that you have all necessary/indicated tools available before beginning installation.
    8. Only use tools in a safe manner and/or as instructed by the tool manufacturer.
    9. If your vehicle has been modified and/or fitted with different components and/or after-market additions, your installation may differ to the procedure described in this guide.
    10. You, the customer and/or end-user, acknowledge and accept that –
      1. bodily harm or injury may be suffered during and/or due to the installation process, whether as a result of accident, negligence or otherwise; and
      2. assembly and/or installation of the product may damage your vehicle and/or negatively impact your vehicle’s warranty; and
      3. the driver and/or passengers in the modified vehicle may suffer bodily harm or injury as a result of use, misuse, impact/product proximity of the product in the vehicle cabin, whether as a result of accident, negligence or otherwise; and, accordingly, indemnify and hold harmless IVXIV Bushindaba (Pty) Ltd from any and all damages that may be suffered (1) whether as a result of financial damages and/or bodily harm arising out of and/or due to the installation of the products, (2) use of the products, (3) to the products themselves and/or the vehicle and/or any part/s thereof during the assembly and/or installation process and whether in respect of any driver of and/or passengers in the vehicle.

    The Modular Console Range has been examined for quality control purposes.

    Maximum distributed loading weight 6.5kg (six and a half kilograms)
    Maximum external temperature tolerance 70°C

    Please ensure that all items stowed in this product are secured and/or not harmful to driver and/or passengers during an accident, impact or the like and/or during any use where such items may roll and/or fall from the product.

    Incorrect use of these products and/or use beyond intended or reasonable purpose may void your warranty in respect of this product.

    Proceeding with installation is deemed to be an acknowledgement and acceptance of the terms and conditions of this disclaimer and waiver.

  7. COMPLAINTS

    In the event of the user wishing to lodge a complaint, kindly email your complaint to info@ivxivbushindaba.com to allow IVXIVBUSHINDABA an opportunity to investigate your complaint and revert with feedback in respect thereof. IVXIVBUSHINDABA will acknowledge receipt of your complaint and conduct a preliminary investigation within 3 to 5 (three to five) business days and will correspond with you as to any further requirements and/or suggested solution/s to endeavour to resolve your complaint.